Blush Keeps Return and Refund Policy

At Blush Keeps, your satisfaction means everything to us. We take pride in creating meaningful gifts and memorable experiences for our customers. If you're not completely satisfied with your purchase, we're here to help.

Our Happiness Promise

We stand behind every order with our Happiness Promise. If you're not satisfied with your purchase, please contact us within 48 hours of receiving your order, and our team will work with you to find a fair resolution.

Approved refunds will be issued to the original payment method and typically appear within 3–7 business days, depending on your financial institution.

For assistance, please contact us at support@linkivomedia.com.

Returns for Orders Delivered in Good Condition

If your order arrives on time and in good condition, but you would still like to return it, please contact our support team within 48 hours of delivery.

To process eligible returns, a $8.95 handling and return processing fee per item will apply.

Requests submitted after the 48-hour period may not be eligible for return processing.

Damaged or Defective Items

We carefully inspect every order before shipment. However, if your item arrives damaged or defective, please email support@linkivomedia.com within 48 hours of delivery and include:

  • Your order number
  • A clear photo of the damaged item
  • A photo of the packaging (if applicable)

Once verified, we will gladly provide a replacement at no additional cost.

Order Cancellation Policy

Because we begin processing orders shortly after they are placed, cancellation requests must be submitted within 2 hours of purchase.

After this period, production or fulfillment may already be underway, making cancellation impossible.

If cancellation is no longer available, you may still be eligible to return the item after delivery according to our return guidelines.

Refund Processing Fees

Please note that payment processors such as credit card providers, PayPal, Apple Pay, and other payment services may charge non-refundable transaction fees.

Where applicable, these fees may be deducted from the refunded amount.

For orders valued under $99, a processing fee of $8.95 per item may be deducted from approved refunds.

Personalized & Custom-Made Products

Due to the unique nature of personalized products, we cannot accept returns or exchanges on items customized with:

  • Names
  • Dates
  • Personal messages
  • Custom artwork
  • Other customer-specific details

If there is an issue with your personalized order, please contact us and we'll do our best to provide an appropriate solution, which may include store credit, a replacement, or a discount toward a future purchase.

Customer-Provided Information

Please carefully review all personalization details before placing your order.

Blush Keeps cannot be responsible for errors resulting from incorrect information submitted during checkout, including spelling mistakes, dates, names, or other custom details provided by the customer.

However, we will always do our best to assist whenever possible.

Holiday & Peak Season Deliveries

During holidays and high-demand periods, shipping carriers may experience delays beyond our control.

While we work closely with our fulfillment partners to ensure timely delivery, we cannot guarantee delivery dates affected by:

  • Severe weather conditions
  • Carrier delays
  • Customs processing
  • High seasonal shipping volume
  • Other unforeseen circumstances

Refunds cannot be issued for delays caused by factors outside of Blush Keeps' control.

We appreciate your patience and understanding during these busy periods.

Contact Us

If you have any questions regarding your order, returns, or refunds, please contact our support team:

Email: support@linkivomedia.com

We are committed to providing exceptional customer service and will respond as quickly as possible.